Mission not credited: common causes and what to do
Sometimes a completed mission is not credited straight away. In most cases there is a simple explanation. Here is how to understand what is happening.
Who validates a mission?
Quest Reward does not decide that a mission is complete: the partner offering it does. They send us an automatic confirmation, and only then are your points credited.
The most common causes
- Validation time: some partners confirm within minutes, others take several days.
- An unmet condition: game level not reached, app uninstalled too early, form left incomplete.
- A VPN, ad blocker or private browsing that prevents the mission from being tracked.
- An offer you already completed in the past, on Quest Reward or elsewhere.
- A device or country that is not eligible for the offer.
What should you do?
First re-read the offer conditions and wait for the stated delay. If nothing shows up after that, contact support with the offer name, the date and the device you used. Keep a screenshot of your progress if you can.
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